Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5

Avani Premium
Customer care

Returns & Exchanges

We want every piece to feel right in your space. If something isn't, here is how we make it right.

Damaged or faulty on arrival

If a piece arrives damaged, contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

Change of mind

Unused pieces in their original packaging may be exchanged or returned within 7 days of delivery. Return shipping is arranged by the customer, and refunds are issued to the original payment method once the piece has been received and inspected.

Non-returnable items

Custom commissions, made-to-order pieces and clearance or promotional items are final sale and cannot be returned unless faulty.

How to start a return

WhatsApp us at +92 300 028 9999 or email avanidecore@gmail.com with your order number and a short note about the issue. We usually reply the same working day.

Refund timing

Approved refunds are processed within 3–5 working days. Depending on your bank, funds may take a further 5–10 working days to appear.