Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5
Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5
This policy explains when a refund is available, how it is calculated and how long it takes. It applies alongside our Return Policy and your rights under Pakistani consumer law.
Damaged or faulty goods: a full refund, repair or replacement is available for pieces that arrive damaged or faulty, reported within 48 hours of delivery with photographs.
Orders we cannot fulfil: if a piece is unavailable or we cancel your order, any amount paid — including a 50% advance — is refunded in full.
Approved change-of-mind returns: refunded once the piece is received and inspected, subject to the conditions in our Return Policy.
Refund requests must be raised within 7 days of receiving your order. Claims received after this period may be declined, save where a longer period is required by applicable law.
1. Contact us: email avanidecore@gmail.com or WhatsApp +92 300 028 9999 with your order number, photographs and a description of the issue.
2. Authorisation: we confirm the return in writing and share instructions. Unauthorised returns may be refused.
3. Inspection: refunds are assessed after we receive and inspect the piece.
For damage on arrival, we arrange and pay for collection. For any other approved return, you bear the cost and risk of returning the piece to us and should use an insured, trackable courier.
Refunds cover the price paid for the returned item. Where a return is due to change of mind, outbound delivery costs actually incurred and any reasonable deduction for loss in value may be withheld. Discounts applied to an order are recalculated if a returned item takes the order below the discount threshold.
Approved refunds are issued within 3–5 working days of inspection, to the original payment method. Bank transfers and 50% advance deposits are refunded to the same account in the account holder's name. Depending on your bank, funds may take a further 5–10 working days to appear. We do not issue cash refunds.
Custom commissions, made-to-order pieces, and clearance or promotional items are final sale and are not refundable unless they arrive damaged or faulty. Damage caused by misuse, incorrect installation, unsuitable electrical supply or normal wear is not refundable.
This policy is governed by the laws of the Islamic Republic of Pakistan and is subject to the exclusive jurisdiction of the competent courts at Gujrat. Nothing here limits your statutory consumer rights. Questions? Email avanidecore@gmail.com or WhatsApp +92 300 028 9999.
