Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5

Avani Premium
Customer care

Frequently Asked Questions

Everything you may want to know before ordering a piece from Avani Premium.

Where do you deliver?

We deliver nationwide across Pakistan. Karachi, Lahore and Islamabad usually arrive in 2–4 working days after dispatch; other cities in 3–7 working days.

How do I pay?

We accept Cash on Delivery (COD) and Bank Transfer. For every order — including COD — a 50% advance payment is required to confirm your order; the remaining 50% is paid on delivery. Share your payment screenshot on WhatsApp at +92 300 028 9999 to confirm. Bank details are shown at checkout.

Do you offer a discount?

Orders above PKR 100,000 qualify for a 5% discount at checkout with code AVANI5. The code applies to full-price items only and cannot be used on pieces already on promotion.

Why can I only order 2 of an item?

Most pieces are produced in very small numbers, so we limit orders to 2 units per item. For larger or trade quantities, contact us directly.

Will the piece look exactly like the photos?

Our pieces use natural materials such as marble, brass and crystal, so veining, grain and tone vary. Photography lighting and screen settings can also affect appearance. Slight variation is a feature of handmade work, not a defect.

How do I care for marble and brass?

Dust with a soft dry cloth. Avoid abrasive cleaners and standing water on marble, and wipe brass gently to preserve its finish.

Can I return an item?

Yes — unused pieces in original packaging can be returned or exchanged within 7 days of delivery. Damaged-on-arrival pieces are replaced or refunded in full when reported within 48 hours.